Creating Interview Questions

Creating Interview Questions

  1. Who are my users?
  • Are they business users?
  • Job Functions / Roles
  • Demographic
  • Firmographic
  1. What are their habits?
  • What do they currently do?
  • What key tasks do they need to perform?
  • How do they complete those tasks?
  • What information do they need and how do they get it?
  • What do you do if you can’t find info/ complete task?
  1. Where are they accessing from?
  • Environmental context
  • Platform Context (Mobile, desktop, PDF)
  1. When do they need your product?
  • Is it a time of day?
  • During a big moment in there planning cycle?
  1. Why do they need your product?
  • Do other products not meet their needs?
  • Do other products exist to fit their needs?
  • How would they improve your product or other products?
  1. How do they access your product?
  • One time download
  • Web app, native app
  • Admin approver